DELIVERY POLICY

We are thrilled to offer you our prompt delivery services! You can expect your order to arrive within 1 business day if you are in Lusaka and 2-3 business days outside Lusaka. Our couriers operate from Monday to Saturday, delivering your package before 17h00. While we don't currently offer delivery services outside of regular working hours or on Sundays, we're always happy to help with urgent deliveries. Just call us, and we'll do our best to do some magic for you! Please note that a surcharge applies for urgent deliveries.

At Little Petals, your satisfaction is our priority. We stand behind the quality of our products and are here to help if you receive defective merchandise.

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Policy Overview

• Return Window: Return defective items within seven days of purchase.

• Condition: Items must be original, with tags and packaging intact, and proof of purchase.

• Exclusions: Sale items, gift cards, and select health/personal care products are non-refundable.

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How to Return

1. Contact Us: Email us at info@littlepetalszm.com for a return form and instructions.

2. Return Approval: We only accept returns for damaged merchandise. Unprompted returns will not be accepted.

3. Inspection: Once received, we'll inspect the item and notify you via email about the return status.

4. Refund Process: If approved, refunds will be applied to the original payment method.

Note: Customers are responsible for the delivery cost of returning the item to us.

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Delayed or Missing Refunds

• Verify Account: Check your bank account.

• Contact Credit Card Company: Some processing time may be required.

• Further Assistance: If issues persist, contact us at info@littlepetalszm.com.

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At Little Petals, your satisfaction is not just a priority; it's our commitment. We're dedicated to ensuring a seamless shopping experience and are always here to help.